Privacy Policy

Draft for review. This page was prepared as a starting point and is not legal advice. Have it reviewed before the site goes live.

What we collect

If you complete the contact form on this site, we collect the information you choose to enter: your name, phone number, email address, service address, a description of the problem, your preferred contact method and your preferred day or time.

We do not ask for payment details through this website.

Why we collect it

We use this information only to respond to your enquiry, arrange a service visit and discuss the work you asked about. We do not sell it, rent it or trade it.

How it is stored and shared

Enquiries are sent to CopperCraft Heating & Cooling and handled by the people who arrange and carry out the work. We share your details with third parties only where it is necessary to deliver the service you requested, or where we are required to by law.

Cookies and analytics

This website uses Google Analytics to understand how visitors find and use the site — which pages are read, and whether visitors go on to call us or send an enquiry. Google Analytics sets cookies and records a shortened version of your IP address. We use it only to improve the site; we do not use it to build advertising profiles, and this site sets no advertising cookies.

The information Google Analytics collects is handled by Google under its own privacy policy. You can opt out entirely by installing Google’s browser opt-out add-on, or by blocking cookies in your browser settings — the site works normally either way. Pages that embed a Google Map may also set cookies controlled by Google.

How long we keep it

We keep enquiry details for as long as needed to respond and to maintain a record of work carried out, then dispose of them securely.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Contact us at info@coppercraft.ca or (647) 250-6072.

Contact

CopperCraft Heating & Cooling
9555 Yonge St, Richmond Hill, ON L4C 9M5
(647) 250-6072 · info@coppercraft.ca